Effective Date: December 1, 2020
Collection of Personal Information
Information you provide. We may obtain information that you provide directly to us when you interact with the Site (e.g., when you use our contact form, signup for promotional emails, register a warranty, or create an account to use our interactive design tool). This information may include personal information, which is information that can be used to identify you individually, such as your name, home address, email address, and phone number.
If you provide personal information about others, you represent that you have obtained their consent to do so.
Information collected automatically. In addition to information that you submit to us, we may collect certain information automatically using various tools and technologies such as cookies and web server logs. The types of information we collect may include IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Many web browsers are set to accept cookies by default, but you may be able to set your browser to notify you before you receive a cookie, or to remove or reject cookies. Please note that if you disable cookies, you may not be able to use certain features of this Site or other websites and that disabling cookies may invalidate opt outs that rely on cookies to function.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit www.allaboutdnt.com.
Use of Personal Information
We may use personal information we collect through the Site to:
- Facilitate and personalize your user experience;
- Conduct statistical analysis of Site content, layout, and features for our marketing purposes;
- Improve the Site, our marketing, or services we may offer;
- Communicate with you, including to respond to your requests or inquiries;
- Deliver promotional content to you;
- Send you newsletters;
- Comply with applicable laws, regulations, or legal process, as well as industry standards and our company policies;
- Prevent, investigate, identify, stop, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies; or
- For any other purpose, with your consent.
Sharing of Personal Information
We may share your personal information with our parent, subsidiaries, affiliates, business partners, and vendors that provide services on our behalf. These parties are not meant to use personal information except for the purpose(s) for which it was provided.
Additionally, we may disclose information when required by subpoena, search warrant, or other legal processes, or in response to activities that are unlawful or a violation of our rules for use of the Site, or to protect and defend our rights or property.
We take reasonable measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and we cannot guarantee the security of your information collected through the Site.
Third-Party Analytics and Advertising
We may use third-party technology to collect and use data in connection with interest-based advertising, and other parties may collect your personal information about your online activities over time and across different devices and online properties when you use the Site. These ad technology companies and advertisers may use, store, or access cookies, web beacons, and other storage technologies to collect or receive information from the Site and elsewhere on the Internet and use that information to provide advertising services to us, including interest-based advertising or advertisements targeted to your interests delivered over time and across online services and devices.
We may use certain web analytics services, including Google Analytics, to help us understand and analyze how visitors use the Site and to serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising Features such as remarketing with analytics, interest-based advertising, demographics and interests reporting, and user segment analysis. We and our vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, and personalize content.
To find out more about how these analytics services manage the privacy of information in conjunction with delivering ads online and how to opt-out of information collection by these networks, visit www.youradchoices.com and www.networkadvertising.org.
For more information on how Google Analytics uses data collected through the Site, visit www.google.com/policies/privacy/partners. To opt out of Google Analytics cookies, visit adssettings.google.com and tools.google.com/dlpage/gaoptout.
Please note that Ply Gem does not control how other parties manage their opt-out processes.
You can opt out of receiving marketing emails from us at any time by following the instructions provided in the emails or, if available, by changing your communication preferences in your account settings. Please note that your opt-out is limited to the email address used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscriptions may continue. Even if you opt out of receiving promotional communications, Ply Gem may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Ply Gem’s ongoing business relations.
Information for California Residents
California’s “Shine the Light” Law. California law permits customers in California to request certain details about how their personal information is shared with third parties and, in some cases, affiliates if that personal information is shared for those third parties’ and affiliates’ own direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. Californians may request information about our compliance with this law by emailing us at [email protected] or mailing to Cornerstone Building Brands, Inc., Attention: Data Privacy, 10943 North Sam Houston Pkwy W, Houston, Texas, 77064.
To make a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident, and provide your current California address to which we will send our response. Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year.
California Consumer Privacy Act. The California Consumer Privacy Act (the “CCPA”), which provides California consumers certain rights regarding their personal information (“PI”), became effective on January 1, 2020. As of that date, the California Attorney General had not completed the rulemaking process to establish the regulations for covered businesses to implement the law. Accordingly, we may update information in this section regarding our data practices and your rights under the CCPA, modify our methods for responding to your requests, and/or supplement our responses to your requests as we continue to develop our compliance program to reflect the development of the law and our understanding of how it relates to our data practices.
If you are a California consumer and would like to make a request pursuant to your “right to know about personal information collected, disclosed or sold” (including your right to obtain copies of specific pieces of PI), your “right to request deletion of personal information,” or your “right to opt-out of the sale of personal information,” you may contact us at [email protected] or complete and submit the form, here. We will respond to your request as soon as we have guidance on how to properly verify your identity and the appropriate response parameters.
Please note that CCPA rights do not apply to PI collected from (1) job applicants, current and former employees, or independent contractors; or (2) representatives of another business in connection with business communications or transactions.
Examples of the types of PI we may collect from California consumers, and of the purposes for such collection, are outlined in the chart below.
|Category of PI||Examples||Purpose(s)|
|Identifiers||Name, physical address, phone number, Internet Protocol address, email address, unique personal identification number||Processing transactions, customizing concurrent consumer experiences, detecting fraud, security, marketing|
|Customer / Personal Records||Name, physical address, telephone number, email address, payment card details, employment information||Processing transactions, customizing concurrent consumer experiences, detecting fraud, security, marketing|
|Commercial Information||Purchase history information||Managing transactions, quality control|
|Internet Usage Information||Browsing history, search history, information regarding interactions with our website or advertisements||Debugging, security, detecting fraud, marketing|
|Sensory Data||Audio recordings of customer service calls, CCTV footage||Quality control, safety, detecting fraud, managing transactions|
|Professional or Employment Info||Employment-related information, such as business contact details||Facilitating transactions|
We will revise this section as the law becomes clearer and we are able to provide you with more specific information about your CCPA rights and how to exercise them.
Please note that “Shine the Light” rights and CCPA rights are established under different legal regimes and must be exercised separately.
Information for Users Outside the United States